Keep up to date with access to your medical files:
At West Tennessee Healthcare, we value your health and strive to provide you with convenient access to your medical records. My Health Records enables you to view the date of your most recent test or procedure and obtain copies of the results whenever you need them. This online service is available 24/7 for your convenience.
Your My Health Records account grants you access to selected data from your West Tennessee Healthcare Core Hospital or Clinic’s electronic medical records, including lab test results, medications, immunizations, patient education materials, and continuity of care documents.
West Tennessee Healthcare is firmly committed to protecting the privacy and security of your health information. Copies of your medical records can be forwarded to your physician or another hospital free of charge. Please note that written consent is required for us to release copies of medical records to patients. We ask for your understanding as we take the necessary time to prepare your records. To initiate this process, kindly call 731-541-7800. Our Health Information Management Release of Information office is open Monday through Friday from 8:00 a.m. to 4:30 p.m., excluding Saturdays, Sundays, and holidays.
My Health Records is a FREE online tool that offers a user-friendly and secure platform for you to access your medical records and make informed decisions regarding your future healthcare needs.
Request Your Free Personal My Health Records Account
To get connected to West Tennessee Healthcare’s My Health Records, follow these easy steps.
- Discuss the registration process with the hospital registration staff, or clinic staff at your next visit to JMCGH, or contact Health Information Management, 731-541-7982, to request access information. A signed Release of Information form and valid photo ID are required for registration. If you are requesting on behalf of someone else, then you must provide documentation showing that you are the legal representative.
- Access the link that is emailed to you after you request access to your records.
- Follow the steps outlined on the web page.
- You should complete this process soon because your email invitation will expire after 90 days. We will send you a reminder before the invitation expires. If you forget to complete the process on time, please contact West Tennessee Healthcare Health Information Management at 731-541-4344 to receive a new email invitation.
You can access your medical records any time of the day or night.
Continuation of Care Fax: 731-541-6768
| Facility | Call | Fax |
| Bolivar General Hospital | +17316590231 | +17316590271 |
| Camden General Hospital | +17315936174 | +17315936129 |
| Humboldt Medical | +17317840392 | +17317840398 |
| Jackson-Madison County General Hospital | +17315417982 | +17315416955 |
| Milan General Hospital | +17317231348 | +17317233361 |
| West Tennessee Healthcare Volunteer Hospital | +17315883250 | +17315883259 |
| West Tennessee Healthcare Dyersburg Hospital | +17312884733 | +17312872171 |
Request Copies of Medical Records
Copies of your medical records can be sent to your physician or to another hospital without charge. If you are a patient (or a patient’s personal representative) and would like access to your medical records, please complete the “Request for Access to Protected Health Information” form. For patient requests needed form West Tennessee Medical Group, please contact the clinic directly. If you have questions, please call and speak with the Health Information Management Department of the facility you are requesting records from. Jackson-Madison County General Hospital’s number is 731-541-7982, and the office is open Monday-Friday, 8:00 a.m. – 4:30 p.m. Closed Saturday, Sunday, and Holidays.
The “Authorization for Release of Protected Health Information” form is also attached, but it is only used if a third party is requesting a patient’s records and the patient does not initiate this request. (For instance, if an attorney requests copies of records.)
Online Request for Medical Records For HOSPITAL records only, please contact CLINICS directly for CLINIC records.
Request for Access to Protected Health Information
Spanish – Request for Access to Protected Health Information
Authorization for Release of Protected Health Information
Spanish – Authorization for Release of Protected Health Information
If you would like to request medical records via e-mail, you may please send your authorization form to:
HIMReleaseofInformation@wth.org for JMCGH Hospital Records
VHHIMReleaseofInformation@wth.org for Volunteer Hospital Records
NONDISCRIMINATION NOTICE STATEMENT
West Tennessee Healthcare (WTH) does not exclude, deny benefits to, or otherwise discriminate against
any person on the grounds of race, color, national origin, age, religion, disability, Limited
English Proficiency or sex, including discrimination based on gender identity, sexual orientation,
sex stereotyping or pregnancy in admission to, participation in, or receipt of the services and
benefits under any of its programs and activities, whether carried out by WTH directly or through a
contractor or any other entity with which WTH arranges to carry out its programs and activities.
For further information about this policy, contact Amy Garner (731) 541-9914.
