Billing Policies

West Tennessee Healthcare continually strives to contain costs, while maintaining our commitment to excellence in medical care, by ensuring that every appropriate effort is made to collect money owed to the hospital for services provided.

Patients are responsible for all charges of services received. In an effort to assist patients in meeting their financial obligations, the hospital will bill their health insurance carrier(s) for them, as long as a valid ID card and/or information regarding insurance coverage is presented at the time of registration. If you believe we do not have some or all of your insurance information on file, you may upload it into the MyChart App (App Store Download) (Google Play Store Download) or contact one of our Billing Representatives by calling us toll-free at 1-731-541-8730.

The hospital accepts assignments of benefits and maintains an active follow-up program with all insurance carriers. Insurance is billed as a courtesy to the patient and the patient remains responsible for contacting their insurance carrier to ensure prompt payment of their accounts. Patients should contact their insurance if payment has not been made within 45 days. Accounts with delinquent balances or without adequate payment arrangements may be referred to a collection agency or attorney.

Any questions regarding your bill or if you would like to request a detailed bill, please contact one of our Billing Representatives by calling us toll-free at 1-731-541-8730. The Patient Financial Services department is available Monday – Friday 8:00 am until 4:30 pm.