When one of Chad Robertson’s patients arrived for a CT scan in a wheelchair, he quickly learned the wheelchair wasn’t due to her health, it was because her cane had broken. She shared her concern about not being able to walk safely, and Chad immediately understood how important that cane was to her independence.
After completing the CT scan, Chad didn’t stop at his clinical duties. He inspected the cane and discovered the bottom piece had fallen off, leaving only a metal pole touching the floor, making it dangerous to use. Fortunately, the issue was a loose rubber tip that had slid up the shaft of the cane. With a little time and effort, Chad was able to secure the piece back in place, restoring the cane to safe working order.
The patient was thrilled! She even wanted to walk herself to the front door, though Chad encouraged her to stay in the wheelchair for safety.
A few days later, we received this heartfelt note from the patient:
“Chad was outstanding! My cane was broken and he took the time to fix it for me. He was polite, professional, and I felt comfortable in his care. An excellent employee! Wanted you to know.”
We couldn’t agree more. Thank you, Chad Robertson, for going the extra mile and showing what true patient care looks like!
Updated: July 31, 2025
