Paris, TN – West Tennessee Healthcare Henry County Hospital (WTH-HCH) continues to demonstrate its commitment to high-quality, patient-centered care, as highlighted in a heartfelt letter from Dr. Lisa Tyler, a local university professor and longtime resident of Paris, TN. Dr. Tyler’s recent medical emergency reinforced her confidence in WTH-HCH and reinforced the vital role the hospital plays in the community.
After experiencing a serious health crisis, Dr. Tyler required emergency medical attention. First responders from AMR’s EMS team arrived quickly, providing immediate and professional care before transporting her to Henry County Hospital’s Emergency Department.
“The EMTs who responded were phenomenal. They demonstrated empathy and professionalism in a way that calmed my fears while keeping me informed,” wrote Dr. Tyler. “Upon arriving at Henry County Hospital, I was greeted by a nurse who introduced himself and made me feel seen—not just as a patient, but as a person.”
Dr. Tyler’s letter details the compassionate, expert care she received from every staff member, from the EMS team and emergency room nurses to the physicians who carefully explained her treatment plan. She also emphasized the significant improvements in patient care since West Tennessee Healthcare assumed operations of Henry County Medical Center, highlighting how this partnership has strengthened the hospital’s ability to provide top-tier emergency and specialty services.
She acknowledged initial skepticism within the community regarding West Tennessee Healthcare’s acquisition of Henry County Medical Center. However, her personal experience serves as a powerful testament to the positive impact WTH has already made—enhancing patient care, expanding services, and reinforcing its mission of excellence.
“This story exemplifies what we stand for at West Tennessee Healthcare Henry County Hospital— compassion, professionalism, and excellence in patient care,” said Tina Prescott, President and CEO of West Tennessee Healthcare. “We are honored to serve the Henry County community and are committed to continuously improving healthcare access and quality for our patients.”
Dr. Tyler closed her letter by stating she would not hesitate to recommend WTH-HCH as the first choice for medical care and expressed gratitude for the leadership and culture of excellence West Tennessee Healthcare has cultivated.
West Tennessee Healthcare Henry County Hospital remains dedicated to earning the community’s trust, expanding services, and ensuring that every patient receives exceptional care close to home.
About West Tennessee Healthcare:
West Tennessee Healthcare is a public, not-for-profit healthcare system with locations serving 19 counties in West Tennessee and Southeast Missouri. The mission of West Tennessee Healthcare is to improve the health and well-being of the communities we serve while providing exceptional and compassionate care. For more information, visit www.wth.org.
